Roaming Charges for UK Customers

COMMENT

I suppose it was inevitable that BREXIT would affect the UK’s travelling public.

Sure enough, the National Telecom Operators (both in and outside the UK) have reacted by imposing much higher charges on those customers who use their mobile phones abroad: this is known as “Roaming” and a good explanation of Roaming can be found on our independent Calling Accounts website at https://callingaccounts.com/global-roaming/

Prior to “Brexit”, roaming charges in the EU had stabilised to a reasonable level, but now as can be seen from the OFCOM article reproduced below, the “big four” UK Mobile Network Operators – O2, EE Vodafone and Three – have jumped on the bandwagon, and used BREXIT as a reason (excuse?) for imposing much higher prices.

Our Advice

It is always worth checking out independent SIM cards – providing your phone is unlocked.

Otherwise, you may be able to purchase a “local” data only SIM card affiliated to and provided by your Home Mobile Network, and then use a VOIP solution via a Mobile Phone App (requires Internet Access)

Lastly, Calling Accounts can offer local access numbers in various different countries which bypass the requirement for internet, but this still requires a local SIM card.

FULL TEXT of the September 2021 Release from OFCOM - ROAMING CHARGES INCREASE FOR UK CUSTOMERS

“Travelling abroad? Don’t forget to check for roaming charges”

” If you’re looking to head abroad soon, it’s important to be aware of any charges you could face for using your mobile phone when you’re outside the UK.

Since 31 December 2020, the EU rules on mobile roaming charges no longer apply in the UK. That means the amount your mobile provider can charge you for using your mobile phone in EU countries, Norway, Iceland or Liechtenstein is no longer capped.

Some mobile companies have recently announced changes to their charges for using your mobile when in the EU.

EE has confirmed that from January 2022, customers joining or upgrading from 7 July this year will pay £2 a day to use their usual data allowances. This charge will not apply to customers when in the Republic of Ireland.
O2 has announced a new 25 GB limit for customers traveling to the EU from 2 August 2021. Customers will pay £3.50 per GB after they have reached that limit.
Three: From 23 May 2022 customers who have taken out a new contract or upgraded with Three from 1 October 2021 will pay a charge of £2 per day when roaming within the EU and £5 a day when roaming outside the EU. Pay-as-you-go customers and customers who have taken out a contract before 1 October 2021 are unaffected by these changes, as will customers roaming in the Republic of Ireland.
Vodafone: From 6 January 2022, pay-monthly personal and small-business customers who join Vodafone, upgrade or change their plan on or after 11 August 2021 will pay a daily charge for using their phone in Vodafone’s European roaming zones. Customers whose Vodafone Pay monthly plan started before 11 August 2021 will pay no additional roaming charges as long as they stay on their current mobile plan. For other business customers, changes will come into effect from November, but charges will not start until 6 January 2022.

Ofcom does not have the power to prevent mobile companies from charging customers for using their services when travelling, but there are a number of measures in place to protect people from running up unexpectedly high bills.

Mobile companies must tell their customers about any contract changes. Where those changes will particularly disadvantage customers, companies must give customers at least a month’s notice and the right to exit their contracts without being penalised.

Providers must also publish details of roaming charges on their website and send you an alert with pricing information when you start roaming.

There is also a £45 (excluding VAT) per month cap on all roaming charges. Your provider will send you an alert once you reach 80% of this and another once you have reached the limit. After this, providers must stop charging for roaming unless you opt-in to continue.

So if you are travelling abroad it is important to check with your provider what charges you may have to pay, before you leave the UK.”

Article reproduced from OFCOM September 6th 2021

Roaming Charges for UK Customers Read More »

UK Broadband Switching made easy

Fairer Broadband Choices for UK Consumers

Comment

I am no big fan of OFCOM: being part of a small business, we seem to be constantly fighting both our competition and the Regulators.

OFCOM – the UK Communications Regulator – has an unusually large remit.

From initial responsibility only for the telecommunications sector in the UK, it has now assumed control over all types of communication in the UK, including Broadcasting (TV Satellite etc) and even the Postal Services.

My experience is that too often OFCOM has been guilty of siding with the large operators in the Telecoms sector, and not supporting the smaller. Recent examples are the handling of the “Nuisance Calls” problem and the proposal to do away with revenue share on Non Geographic Numbers.

The first has led to large rises in call charges across the board affecting both the small business and the end consumer.

The second will adversely affect small businesses in the Telecoms sector, and lead to a reduction of choice of service for consumers.

However, this latest action by OFCOM is very good news for consumers of Broadband. For too long, the customer has been “locked in” to a Broadband Service and this latest move by OFCOM is to be applauded!

Full Text of the September release from OFCOM - Good News for UK's Broadband Customers

“Simpler broadband switching in as little as a day”

“Broadband and landline customers will find it easier than ever to change provider and secure a better deal, under a new ‘One Touch Switch’ process announced today by Ofcom.

The change means all home broadband users – including cable and full fibre customers – will only have to contact their new company to switch, with no need to speak to their current provider before making the move.

People can already switch between providers on Openreach’s copper network, such as BT, Sky and TalkTalk by following a process where their new provider manages the switch.

But for the first time, customers switching between different networks or technologies – for example, from a provider using the Openreach network to one using CityFibre’s, or from Virgin Media to Hyperoptic – will be covered by the simpler process.

Currently, these customers need to contact both their existing and new provider to co-ordinate the switch, which includes trying to bridge the gap between the old service ending and the new one starting.

An Ofcom news release with more detail about the announcement is also available.”

Article reproduced from OFCOM Spetember 26th 2021